Return/Exchange Policy

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Exchange Policy

Emitate reserves the right to refuse ANY exchange if the item appears damaged, worn, or does not have original packaging and tags attached.

Oops! Something went wrong? We apologize. 

If there is an error with your order such as incorrect size, inaccurate web description, or damage to the item we will gladly exchange/replace your item. If the item is out of stock, we will issue a full refund. See refund policy.

Exchange items must be in original condition, unworn, unwashed with product packaging and tags attached. 

Please email our team within 7 days of receiving you item. Please complete the following steps to initiate your exchange.

          - Email our team at em@shopemitate.com. Please include the word EXCHANGE in the subject line.

          - Within the email include your order number and details about your exchange.

          - Our team will contact you within 48 to 72 hours in regards to your issue and exchange.

Exchanges will be completed within 15 business days once we receive your item. 

Customers are responsible for the exchange shipping cost. We will send the replacement free of charge.

Refund Policy

Emitate reserves the right to refuse ANY refunds if the item appears damaged, worn, or does not have original packaging and tags attached.

We are sorry things did not work out with your order.

We will gladly refund your money if the request is submitted within 7 days of receiving your item. After the 7th day you will receive a store credit

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Items must be in original condition, unworn, unwashed with product packaging and tags attached. 

If there is an error with your order such as incorrect size, inaccurate web description, damage to the item, or the item just does not work for you we will gladly refund you money.

Please email our team within 7 days of receiving your item. Please complete the following steps to initiate your refund.

          - Email our team at em@shopemitate.com. Please include the word REFUND in the subject line.

          - Within the email include your order number and details about your refund.

          - Our team will contact you within 48 to 72 hours in regards to your issue and refund.

Refunds will be completed within 15 business days once we receive your item. 

Your refund will be issued to the original payment method.

Customers are responsible for the return shipping cost. We will send the replacement free of charge.

Disclosures

Emitate reserves the right to refuse ANY refunds if the item appears damaged, worn, or does not have original packaging and tags attached.

Please ensure that all shipping information provided is accurate before submitting your order to prevent lost or misrouted parcels. 

Returned/ exchanged merchandise is the responsibility of the buyer until it has been received and accepted by Emitate.

We are not responsible for lost or stolen items if they have been not confirmed delivered by postal services. 

If you realize that you made an error with your shipping address please contact us within 1 hour so that we can update your address. Please complete the following steps to initiate your change in address.

          - Email our team at em@shopemitate.com please include the word ADDRESS in the subject line.

          - Within the email include your order number and details about your address change.

          - Our team will contact you in regards to your correct address change.

Feel free to contact our team with any questions, comments, or concerns.